service

your visit to the theater

In Advance

BOX OFFICE IN THE OPERN PASSAGEN
You can reach our box office in the Opern Passagen and our ticket service from Monday to Friday between 10 am and 6 pm and Saturday between 11 am and 6 pm on 0221 - 221 28400 or tickets@buehnen.koeln. Of course, you can also conveniently book your tickets online.
Important!
If you have infected yourself with Covid-19, please observe the current hygiene recommendations of the city of Cologne! Please note that in this case no refund of the tickets is possible, see general terms and conditions.

ON-SITE

OBSERVANCE OF THE HYGENIE RULES
The venues of the Schauspiel Köln are located on the Carlswerk site at Schanzenstrasse 6-20 in Cologne-Mülheim. You can easily reach us by bike, car or public transport. Detailed information on how to get here and parking options can be found here.

EVENING BOX OFFICE
The evening box office opens one hour before the start of each performance. In order to avoid queues in the box office foyer, we ask for your understanding that the evening sale has priority over advance sales.

Cloakroom
The cloakroom is open for you and free of charge! Larger bags, rucksacks, suitcases, etc. must be handed in at the cloakroom.
Gastronomy
The bar in the foyer is open for you one hour before the performance begins and during the performance breaks! You are welcome to enjoy the drinks and food outside in front of the Depot, in the CARLsGARTEN or in the foyer. During the break, the bar staff will be happy to reserve a table for you and set it up for you. Simply contact our counter staff in the Depot or via phone up to two hours before the performance for refreshments during the break. Before or after the performance, the Restaurant Offenbach am CARLsGARTEN will be happy to welcome you with regional dishes and drinks! Reservations at: 0221-26137815 or info@offenbach-am-carlsgarten.de.
CARLsGARTEN
The CARLsGARTEN in front of the Depot is a long-term artistic project and has grown into a meeting place in recent years: A green island has been created on the former industrial area, which was previously dominated by an empty concrete area, which invites you to linger all day long.
admission
The foyer in the Depot opens one hour before the performance begins. Admission to the hall will then begin in good time before the start of the performance, so that we can guarantee orderly admission. Please have your ticket and, if applicable, your subscription card or your discount certificate ready. Unfortunately, we can only grant late admission in exceptional cases.
barrier sensitive theater
At Schauspiel Köln, we strive to make the theater experience in front of, behind and on stage more inclusive and barrier-sensitive, and we work continuously to improve the conditions for everyone - knowing very well that everything is far from perfect. If you have any suggestions or questions or need support, please contact us at info@schauspiel.koeln. All information about the hearing system, barrier-free access and other offers can be found here.
AIRING
The venues of the Schauspiel Köln have ventilation systems that transport sufficient fresh air into the halls for all spectators and participants.
We are looking forward to your visit!
15th June 2023 – SUBJECT TO CHANGE